Privacy Policy
Salt & Trails respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose and safeguard your personal information.
1. What Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Residential address (if required for booking)
- Emergency contact details
- Health or fitness information relevant to participation
- Payment information (processed via secure third-party providers)
- Website usage data (via analytics tools and cookies)
We only collect information reasonably necessary to provide our services.
2. How We Collect Information
We collect information when you:
- Submit an enquiry
- Make a booking
- Complete a waiver or participant form
- Subscribe to updates
- Interact with our website
We may also collect technical information automatically via cookies and analytics services.
3. Why We Collect Your Information
We use your information to:
- Process bookings and payments
- Communicate about your experience
- Assess participant suitability and safety
- Respond to enquiries
- Improve our website and services
- Comply with legal obligations
We do not sell personal information.
4. Payment Processing
Payments are processed through secure third-party providers. Salt & Trails does not store full credit card details.
5. Health & Safety Information
Because Salt & Trails operates outdoor adventure experiences, we may collect limited health information relevant to your participation. This information is used solely to:
- Assess suitability
- Ensure participant safety
- Manage risk appropriately
Such information is handled confidentially.
6. Disclosure of Information
We may disclose personal information to:
- Payment processors
- Booking or scheduling software providers
- Professional advisers (legal, accounting)
- Government authorities where legally required
We only share information necessary to deliver our services.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access.
However, no online transmission is entirely secure. By using our website, you acknowledge this inherent risk.
8. Cookies & Analytics
Our website may use cookies and analytics tools to:
- Monitor website traffic
- Improve functionality
- Understand visitor behaviour
You may disable cookies through your browser settings, although some site features may be affected.
9. Access & Correction
You may request access to the personal information we hold about you and request corrections where necessary.
To do so, please contact us.
10. Overseas Disclosure
Some service providers (such as booking or payment platforms) may store data on servers located outside Australia. We take reasonable steps to ensure such providers comply with privacy standards consistent with Australian law.
11. Contact
For privacy enquiries, requests for access or complaints, please contact:
Salt & Trails
Email: hello@saltandtrails.com
ABN: 92 219 270 813
Location: Sydney, NSW, Australia
We will respond to enquiries within a reasonable timeframe.